Managed versus Un-Managed Services

Managed Service Provider vs. Break-Fix

Let’s face it, the average computer company want’s your computer to fail, because if it’s broken it will need to be fixed. This is what is known as a “reactive approach to technology management.  It is also the most common business model for the average local computer company.

Q: What makes Intelligent Technology Services different?

A: We don’t want your systems to fail!

Q: How is this possible?

A:  Through consistent, Proactive Monitoring, maintenance, and support…

·         ITS is a Managed Services Provider

o   Even though systems will eventually break down, after all it is a machine and there will always be the potential for viruses and malicious applications to get through, our Total Care IT maintenance and Support Service plan keeps these issues to a minimum by proactively monitoring these systems

o   Monitoring alerts inform the staff of any changes to hardware or software.

o   When issues do occur the ITS workshops such as NSB Computers are staffed with Certified professionals to handle these problems and assist you and your staff to get “Back to Business”.

·         Total care IT: Support, Maintenance, and Service Solution offers:

o   In Shop Support

o   Onsite support

o   Email Support

o   Phone Support

o   AND Secure Remote support!

o   24/7/365 System Monitoring

o   Proactive Maintenance

o   Proactive Anti-virus

o   Weekly Patch Management and updates